Route Shipping Insurance
DOTEXE is proud to partner with Route+, the leader in package protection and
tracking solutions. By selecting Route+ at checkout your order will be protected from
damage, loss*, or theft. In the unfortunate case that your order never comes or is damaged
upon arrival, you can easily file a claim with Route and receive a replacement or be fully
reimbursed. We are excited to offer this service to you and we highly recommend you use
Route+ package protection at checkout.
* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from
the date the package was marked "delivered." Claims for packages presumed to be lost
(where the status is not "delivered") must be filed after 7 (20 for international) days and
within 30 days from the last checkpoint.
Q: What is Route?
A: We’ve partnered with Route—a package protection and tracking solution—to give
our customers the best possible delivery experience. Route offers a few options to
improve the experience:
Route+ is premium package protection for your online orders. When you add
Route+ at checkout, you can easily file claims for lost, stolen or damaged
packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one
place. No need to dig through your email for tracking numbers, dynamic maps
and real-time shipping updates keep you in the loop throughout every part of
Haven’t downloaded the app yet? Download here